Terms & booking policy

• Reservations must be made at least 4 hours in advance. After that cutoff, remaining seats are available to walk-in visitors only.
• All bookings are scheduled on the hour or half-hour (e.g. 16:00–16:30, 17:30–18:30).
• Your reserved time covers your whole session — time inside the hot sauna as well as cooling down, swimming and resting outside.
• A maximum of 12 seats can be booked online per session. We reserve the right to seat additional drop-in patrons should the operator decide it's necessary.
• The sauna cannot be privately booked during public hours — see private hire below.

• 24+ hours before your booking: full cancellation or reschedule.
• 12–24 hours before: rescheduling only, subject to space.
• Within 3 hours: bookings are non-refundable and cannot be changed.
• 15+ minutes late: your reservation is forfeited and your session is handled as a walk-in, which may mean waiting for a seat to open.

You can change or cancel a booking yourself on the manage booking page — no phone calls needed.

Single entry — R100. For first-timers or lower heat tolerance. One entry and exit only (no re-entry once you leave), 15 minute limit.

Timed sessions allow multiple entries within your booking window, so you can swim, cool down and go again:

• 30 minutes — R150. Sauna + cold plunge, re-enter as you like
• 1 hour — R200. The full Nordic cycle, at your pace
• 2 hours — R300. Slow morning or long golden hour

Please be mindful when the sauna is busy — other guests may be waiting, and our operator may kindly remind you when your time is running out.

• 10 × 30 min pass — R1 200. Redeemable at any location.
• 10 × 1 hour pass — R1 500. Redeemable at any location.

Passes bought on this site come with a unique code — enter it at checkout and the session is deducted automatically.

Holding one of our physical 10-sit cards? Those still work. Book as normal and enter 10XHRPASS (1 hour) or 10X30MNPASS(30 min), then present your card to the operator on arrival to be stamped. The code covers one seat per booking, and it’s only valid if you actually hold the card.

ShuShu is available for private hire outside our public hours, at R1 750/hour with a minimum of two hours (bookended onto public hours — the hours before or after). Fees may vary by location.

Includes transport, set-up, all the wood for your session and an operator to run it during your event. Perfect for birthdays, weddings, retreats, corporate days and festivals — tell us about your day.

Sauna use may not be suitable for everyone. Please consult your healthcare provider before attending if you are:

• Pregnant or breastfeeding
• Living with heart conditions, high or low blood pressure, or circulatory issues
• Managing certain skin conditions or open wounds
• Prone to fainting or heat sensitivity
• Under the age of 5

By participating in a sauna or cold plunge session, you acknowledge that you do so at your own risk and have assessed your personal health accordingly. If you’re unsure, please reach out — we’re happy to guide you.

Anything unclear? Email howzit@shushusauna.com or use the contact form. We’ll get right back to you.

© 2026 ShuShu Sauna™. All rights reserved.